Delivery Policy

1. We deliver our Products to mainly UAE. Shipping will be done by a third-party courier.
   
2. Delivery within UAE cities except abu dhabi will be in 1 – 2 working days.
3. UAE Delivery Fees will be a Flat Rate of AED: 10.
4. Avoid any delivery delay by providing your full address along with your contact details.

1. Order Processing

• Inside abu dhabi delivery will be same day.
• Lead time for delivery outside abu dhabi will be 1 day from the booking.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Locations

• We deliver across UAE Only.
• If your location is outside our standard delivery zones, please contact us for assistance.

3. Delivery Timeframe

• Standard Delivery: Estimated delivery within 1day.
• Express Delivery: Available for select locations in abu dhabi, with delivery within same day].
• Delivery times may vary due to external factors such as weather conditions, courier delays, or high order volumes.

4. Delivery Charges

• Delivery fees vary based on location and selected shipping method.
• Free delivery may be available for orders above 500AED.

5. Tracking & Notifications

• Customers will receive an order confirmation and tracking details via info@murbanchocolate.com/whatsapp:+97122461336 once the order is dispatched.

6. Failed Deliveries & Reattempts

• If a delivery attempt fails due to incorrect address details or unavailability of the recipient, re-delivery may be arranged at an additional cost.
• Orders not claimed within 10 may be canceled without a refund.

7. Delivery of Perishable Items

• Since our chocolates are perishable, we recommend receiving and storing them promptly upon delivery.
• Murban Chocolate is not responsible for any damage caused due to delayed collection or improper storage after delivery.

8. Contact Us

For any delivery-related inquiries, please contact us at info@murbanchocolate.com.