Refund and Returns Policy

1. Returns & Exchanges

At Murban Chocolate, we take pride in delivering high-quality chocolates. Due to the perishable nature of our products, we do not accept returns or exchanges. However, if you receive a damaged or incorrect item, please contact us immediately.

2. Refund Eligibility

Refunds are only applicable in the following cases:

You received the wrong product.
The product was damaged during transit.
The product was expired upon arrival.

To request a refund, you must:

Contact us within 24 hours of receiving your order.
Provide your order number and clear photos of the issue.

3. Refund Process

Once your request is reviewed and approved, we will process your refund within 10-45 business days. Refunds will be issued to the original payment method.

4. Non-Refundable Items

Orders with incorrect shipping details provided by the customer.
Products that have been opened or partially consumed.
Delays due to weather conditions or courier service issues.

5. Return Process

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.