Terms and Conditions

1. Introduction

Welcome to Murban Chocolate! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms.

1. MURBAN CHOCOLATE maintains the https://www.murbanchocolate.com/Website (“Site”).
2. United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
3. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
4. Visa or MasterCard debit and credit cards in AED will be accepted for payment.
5. The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
6. We will not trade with or provide any services to OFAC and sanctioned countries.
7. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
8. Cardholder must retain a copy of transaction records and https://www.murbanchocolate.com/policies and rules.
9. User is responsible for maintaining the confidentiality of his account.

2. Orders & Payments

• All orders are subject to availability and confirmation.
• We accept various payment methods, including credit/debit cards and online payments.
• Prices are listed in AED and may be subject to change without prior notice.

3. Shipping & Delivery

• We strive to deliver orders on time; however, delays due to external factors (such as weather or courier issues) are beyond our control.
• Customers are responsible for providing accurate shipping details. Murban Chocolate is not liable for delays or lost orders due to incorrect information.

4. Returns & Refunds

• Due to the perishable nature of our products, we do not accept returns.
• Refunds are only issued for incorrect or damaged items upon verification.
• Please report any issues within 24 hours of receiving your order with supporting images.

5. Product Quality & Storage

• Our chocolates are made with high-quality ingredients and should be stored as per the recommended guidelines.
• We are not responsible for any quality issues resulting from improper storage after delivery.

6. Intellectual Property

• All content, including text, images, and branding, is the property of Murban Chocolate.
• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

7. Limitation of Liability

• Murban Chocolate is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
• We reserve the right to refuse service or cancel orders at our discretion.

8. Privacy Policy & Cookies

• By using our website, you agree to our Privacy Policy and Cookies Policy, which outline how we collect and use your data.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website.

10. Contact Us

For any questions regarding these terms, please contact us at info@murbanchocolate.com